Terms of Service

By creating an account, accepting an invitation, or continuing to use the VizCheck platform (“Platform”), you agree to be bound by these Terms of Service (“Terms”).

VizCheck is a construction defect management platform providing AI assisted defect classification, floor plan linked defect pinning, and reporting tools for contractors, project managers, site engineers, and subcontractors.

The Platform is offered under the following tiers: Trial, Starter, Professional, and Enterprise. Trial access is provided for a limited period of five to ten days at the Provider’s discretion. Enterprise tier is available; please contact the Provider for pricing and onboarding.

AI generated defect classifications are advisory only and do not replace professional inspection, engineering judgement, or any required certification. The Provider does not warrant any specific level of accuracy for AI generated outputs. The Platform is a documentation and workflow tool and is not a CONQUAS or Defects Liability Period certifying authority.

5.1 Feature Scope: The Platform provides automated defect detection utilities driven by machine learning models. Users and Organisation Administrators may enable or disable this feature at any time via the “AI Defect Detection” operational toggle.

5.2 Operational Window:

• Active State (ON): when enabled, the Platform processes incoming data streams to identify and log anomalies or defects.
• Inactive State (OFF): when disabled, automated scanning ceases; the Platform will not retroactively scan, analyse, or backfill data ingested while the feature was inactive.

5.3 Persistence of Historical Records: disabling the toggle prevents future scanning only. Historical data, defect logs, or reports generated while the toggle was active remain stored as historical records until manually purged by an authorised Administrator or upon account termination. The Provider accepts no liability for defects arising from data ingested while the toggle was inactive.

The Platform relies on machine learning models operated by third party providers, including Anthropic PBC, to deliver automated defect detection. The Provider does not control, and makes no warranty regarding, the internal data handling, retention, security, or model training practices of any third party AI provider. The Provider’s obligation is limited to reasonable selection of such providers; the Provider shall not be liable for any loss, damage, or data handling event arising from the acts or omissions of a third party provider, including any subsequent change to that provider’s retention or training policies.

The Provider’s liability for any claim arising from reliance on AI generated outputs is limited as set out in this clause and elsewhere in these Terms. The Provider shall not be liable for indirect, incidental, or consequential losses.

The customer indemnifies the Provider against any third party claim arising from the customer’s or a subcontractor’s use of AI generated outputs to pursue a defect liability claim, dispute, or similar action against another party.

The Platform, its codebase, AI prompt engineering, and classification methodology are the proprietary intellectual property of the Provider. Classification outputs, reports, and derived data belong to the Provider or the customer as agreed in the applicable subscription agreement, and not to any individual contractor or developer engaged by the Provider.

Billing is available on a monthly or annual basis. Payment is currently processed manually (for example by bank transfer); the Provider reserves the right to introduce or change payment processing methods, including automated billing, with reasonable notice. Overage usage beyond a tier’s allocation will be logged and invoiced according to the Provider’s then current overage methodology. Applicable taxes (including GST) will be added where relevant.

The Provider may vary subscription pricing for any tier from time to time. Customers will be given at least one month’s written notice of any pricing change. Continued use of the Platform after the effective date of a pricing change constitutes acceptance of the revised pricing. Pricing changes will not apply retroactively to a billing cycle already in progress.

No refunds are provided for partial billing periods. Cancellation takes effect at the end of the current billing cycle.

The Provider does not suspend or block customer access mid workflow for commercial or billing reasons; any commercial resolution takes place after work is completed.

In the event that the Provider ceases operations, is wound up, or otherwise permanently discontinues the Platform, this Agreement will automatically terminate. The Provider will make reasonable efforts to notify customers at least 30 days in advance where possible, and to provide a reasonable opportunity, of no less than 14 days from the date of notice, for customers to request their data prior to termination. Where reasonably practicable, the Provider will make such data available in a commonly used format upon request; however, the Provider does not warrant the availability of any specific self service export functionality. Following termination under this clause, the Provider shall have no further obligation to retain, provide access to, or process any customer data, and shall not be liable for any loss arising from the cessation of the Platform or business.

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

The Provider may amend these Terms from time to time; material changes will be notified with reasonable notice.